Visa Program Associate — Customer Experience & Compliance

Scheels All Sports, Inc.; Eden Prairie (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP

401(k) with Roth options

associate discounts

Health coverage

accident and hospital indemnity

Employee Assistance Program

paid time off

holiday pay

maternity leave

bereavement leave

Job summary

Scheels All Sports, Inc. is seeking a Visa Coordinator to greet customers, handle Visa applications, and maintain compliance with banking and Visa standards. The role emphasizes confidentiality, accuracy, and strong customer service in a retail environment.

You will assist with staff training, manage visa materials, and support promotional events across the store, ensuring smooth operations and a high level of customer satisfaction.

Qualifications

• Associate degree or 1-2 years of related experience or training required.
• Confidentiality and privacy must be maintained when handling visa applications.
• Strong communication and organizational skills with attention to detail are essential.

Responsibilities

• Greet customers and answer questions about the Visa program and the store.
• Process visa applications professionally and finish checkout, addressing potential issues.
• Maintain daily audit sheets and ensure compliance with bank and Visa standards.
• Stock visa materials and ensure signage during promotions is correct and removed after events.
• Assist the VISA Coordinator in staff training and annual visa compliance training.
• Maintain an orderly workspace and Visa booth; demonstrate excellent communication.

Skills

Customer service

Microsoft Office

Data entry

Communication skills

Confidentiality

Problem solving

Education

Associate degree or 1-2 years experience

Tools

Excel

Google Drive

Job description

Scheels All Sports, Inc. is seeking a Visa Coordinator to greet customers, handle Visa applications, and maintain compliance with banking and Visa standards. The role emphasizes confidentiality, accuracy, and strong customer service in a retail environment.

You will assist with staff training, manage visa materials, and support promotional events across the store, ensuring smooth operations and a high level of customer satisfaction.