Visa & Passport Consultant: Client-Focused Travel Support

CIBT; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Holidays and PTO

Parental Leave

Travel Assistance

Job summary

CIBT is seeking a Visa Consultant in Washington to support clients with visa applications, passport processing, and travel document services. The role focuses on delivering exceptional customer service, guiding clients through travel requirements, and coordinating with internal teams to ensure accurate, timely submissions.

Ideal candidates have strong communication skills, attention to detail, and experience in customer service, travel, hospitality, or immigration support.

Qualifications

• BA/BS or Associate Degree; two years’ experience or equivalent combination.
• Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations; foreign language a bonus.
• Fluent in English with excellent communication and interpersonal skills.

Responsibilities

• Provides a high level of service to customers; offers detailed information on services and makes recommendations.
• Takes ownership of processes and communicates with customers; resolves issues across departments.
• Stays updated on visa and passport processing; maximizes efficiency and productivity.
• Understands travel document requirements and uses tools to ensure timely processing; follows policies and quality standards.
• Maintains customer records in the database with timely notes and documentation.

Skills

Customer service

Communication

Problem solving

Organizational skills

Time management

Adaptability

Visa processing knowledge

Education

BA/BS or Associate Degree

Job description

CIBT is seeking a Visa Consultant in Washington to support clients with visa applications, passport processing, and travel document services. The role focuses on delivering exceptional customer service, guiding clients through travel requirements, and coordinating with internal teams to ensure accurate, timely submissions.

Ideal candidates have strong communication skills, attention to detail, and experience in customer service, travel, hospitality, or immigration support.