Priority Visa Consultant & Travel Documents Expert

CIBT; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Flexible Spending Accounts and Health

Life Insurance

Short-Term Disability

Long-Term Disability

Company Paid Holidays and Paid TimeOff

Pet Insurance

Travel Assistance Services

Legal and Identity Theft Protection

Employee Recognition Programs

Job summary

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process.

We seek individuals with 1-5 years of relevant experience, fluent English, and a strong client-service mindset to deliver accurate, timely visa solutions across global regions.

Qualifications

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent.
• 1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations.
• Fluency in written and spoken English.
• Exceptional communication and interpersonal skills.
• Strong client service mentality.
• Solutions-focused with excellent attention to detail and accuracy.

Responsibilities

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer.
• Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions.
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely; provide real-time updates.
• Promote SLA standards and handle a high volume of calls and emails professionally.
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity.
• Work with Processing, Dispatch, Liaison teams to ensure seamless process for every customer.

Skills

English fluency

Communication skills

Interpersonal skills

Client service

Attention to detail

Education

BA/BS or Associate with 2 yrs exp

Job description

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process.

We seek individuals with 1-5 years of relevant experience, fluent English, and a strong client-service mindset to deliver accurate, timely visa solutions across global regions.