Global Visa Consultant | Client-Focused Travel Docs

CIBTvisas, Inc; Northern (KY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Flexible Spending Accounts

Health Savings Account

Life Insurance

Short-Term Disability

Long-Term Disability

Paid Holidays

Paid Time Off

Pet Insurance

Travel Assistance Services

Identity Theft Protection

Employee Recognition Programs

Job summary

CIBTvisas, Inc. is seeking a Visa Consultant to deliver superior service for travel visa and passport needs. You will own the customer relationship from document identification through submission and pickup, providing expert guidance and timely updates throughout the process.

You will maintain high standards of accuracy, collaborate with internal teams, and educate clients on added-value services while upholding strict confidentiality and regulatory compliance.

Qualifications

• Bachelor of Arts/Science or an Associate degree with two years' experience or equivalent.
• 1–5 years' experience; travel, hospitality or embassy/consulate relations is highly desirable.
• Fluency in written and spoken English.
• Exceptional communication and interpersonal skills.
• Strong client service mentality.
• Detail-oriented with accuracy in processing documents.

Responsibilities

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer for visas and related services.
• Provide current information on visa requirements, processing and delivery; assist customers in making informed decisions.
• Ensure customers understand requirements and that applications are accurate, complete and timely; provide real-time updates.
• Maintain SLA standards and handle high volumes of calls and emails courteously and professionally.
• Develop expertise in visa and passport processing to maximize efficiency.
• Collaborate with Processing, Dispatch, Liaison teams to ensure seamless customer experience.
• Educate customers about value-added products and expand customer base; resolve issues proactively.
• Document information in the secure database with data integrity and retention.
• Stay updated on product/service enhancements and system changes; assist colleagues as needed.
• Maintain client confidentiality and secure handling of PII and other data.
• Comply with laws, regulations, and company policies; uphold ethical standards.

Skills

Fluent English

Communication skills

Interpersonal skills

Customer service mindset

Attention to detail

Education

Bachelor of Arts/Science or Associate degree with two years experience

Job description

CIBTvisas, Inc. is seeking a Visa Consultant to deliver superior service for travel visa and passport needs. You will own the customer relationship from document identification through submission and pickup, providing expert guidance and timely updates throughout the process.

You will maintain high standards of accuracy, collaborate with internal teams, and educate clients on added-value services while upholding strict confidentiality and regulatory compliance.