Premium Travel Concierge & Visa Passport Specialist

CIBT; Washington (District of Columbia); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

FSAs/HSAs

Disability insurance

Holidays & PTO

Pet insurance

Travel assistance

Identity protection

Employee recognition

Job summary

CIBT Washington DC is seeking an Executive Services Consultant to tailor our visa and travel document services for high-end clients. You will be the face of CIBT, delivering service excellence and managing client interactions from inquiry to completion.

You will require exceptional customer service, time management, and problem-solving skills, with the ability to work independently and as part of a team, while maintaining confidentiality and a client-focused culture.

Qualifications

• Ability to work the demanding hours required of the role.
• Problem solving and use of available resources.
• Excellent organizational and time management skills.
• Adhere to deadlines and adapt to changing circumstances.
• Handle high volume while maintaining detail.
• Monitor own work and self-edit.

Responsibilities

• Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions.
• Analyzes customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base
• Takes ownership of process from start to finish and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs, works collaboratively across departments in order to instill customer confidence and build loyalty.
• Proactively engages with customers, providing updates, following up, and informing them of any status changes.
• Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in Visa and Passport processing; maximizing efficiencies and productivity
• Ability to research government and consular websites to stay abreast of policy changes and requirements and communicate this with the Premium team
• Maintain performance standards to ensure quality service and optimal performance. Quantitativemetrics will include, but are not limited to; number of orders completed, number of orders downgraded, client satisfaction scores
• Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance.
• Provides excellent customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them
• Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer serviceand the quality of CIBT Visas’ offering
• To undertake all other reasonable duties as requested by the Premium Team Lead, Manager, Director
• Ensure Health and Safety policy is understood and correctly implemented within the team
• To work with professionalism, honesty and integrity maintaining confidentiality
• To treat people fairly, with respect, impartially and consistency

Skills

Flexible hours

Customer service

Time management

Communication

Organizational skills

Problem solving

Attention to detail

Tools

CRM software

Job description

CIBT Washington DC is seeking an Executive Services Consultant to tailor our visa and travel document services for high-end clients. You will be the face of CIBT, delivering service excellence and managing client interactions from inquiry to completion.

You will require exceptional customer service, time management, and problem-solving skills, with the ability to work independently and as part of a team, while maintaining confidentiality and a client-focused culture.