Visa Consultant

CIBT; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Flexible Spending Accounts and Health

Life Insurance

Short-Term Disability

Long-Term Disability

Company Paid Holidays and Paid TimeOff

Pet Insurance

Travel Assistance Services

Legal and Identity Theft Protection

Employee Recognition Programs

Job summary

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process.

We seek individuals with 1-5 years of relevant experience, fluent English, and a strong client-service mindset to deliver accurate, timely visa solutions across global regions.

Qualifications

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent.
• 1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations.
• Fluency in written and spoken English.
• Exceptional communication and interpersonal skills.
• Strong client service mentality.
• Solutions-focused with excellent attention to detail and accuracy.

Responsibilities

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer.
• Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions.
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely; provide real-time updates.
• Promote SLA standards and handle a high volume of calls and emails professionally.
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity.
• Work with Processing, Dispatch, Liaison teams to ensure seamless process for every customer.

Skills

English fluency

Communication skills

Interpersonal skills

Client service

Attention to detail

Education

BA/BS or Associate with 2 yrs exp

Job description

CIBT Visa Consultants provide the highest level of service to customers requiring priority travel visas and documents. They take ownership of the customer relationship, completing and processing all travel document needs, as well as providing expert consultation and support to the customer throughout the process. Customers may include multinational corporations, government, travel and leisure industry, and individuals. Our Visa Consultants offer exceptional service, responsiveness, and the utmost professionalism to all customers, ensuring travel documents are obtained as easily and as quickly as possible.

Responsibilities:

• Provide highest level of customer service in identifying required documents, application preparation, validation, submission, pick up and return to customer, for visas, passports. and related services, ensuring accurate, efficient, and timely processing
• Provide current, accurate information to customer regarding visa and passport requirements, processing, and delivery; assist customer in making informed decisions
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely Provide customer with real-time updates throughout the process
• Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner
• Develop expert skill in visa and passport processing, maximizing efficiency and productivity
• Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process for every customer
• Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
• Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
• Stay abreast of all product/service enhancements, system updates, and changes to requirements
  Assist colleagues and other teams as requested
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture

Requirements:

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years' experience or equivalent
• 1-5 years' experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
• Fluency in written and spoken English
• Exceptional communication and interpersonal skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy
• Hourly Rate: $23 - $26 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Employee Recognition Programs

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [e-mail] .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.