Operations Team Lead – Visa & Client Services

CIBT; Washington (District of Columbia); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Holidays and PTO

Parental Leave

Job summary

CIBT in Washington, DC is seeking a Team Leader to assist the Operations Manager and Director in daily workflow and to guide consultants. You will distribute work, handle escalations, and provide first-level support while participating in training and development.

The role requires a BA/BS or an Associate degree with two years’ experience, English fluency, and strong organizational skills. At DC client site, in-office work is expected.

Qualifications

• BA/BS or Associate degree with two years’ experience or equivalent.
• English fluency with strong communication and interpersonal skills.
• Spanish speaking preferred.

Responsibilities

• Perform opening and closing procedures as directed by management.
• Adherence to deadlines; meet client requests by dates and hit defined timeframe intervals.
• Handle higher level and more complex client files; assign files and monitor consultants’ workload.
• Review and prepare applications and documents for embassies/consulates and US State Department.
• Ensure consultants provide quality customer service and resolve escalated issues.
• Maintain knowledge of CIBT’s processes to complete orders and maximize systems.
• Support accounts management to resolve client concerns.
• Open and process files in line with Passport and Visa Consultant duties.
• Update daily rejections and training feedback for staff improvement.
• Distribute daily work assignments based on staffing.
• Provide training guidance to new team members.
• Ensure compliance with FCPA and Consulate policies.
• Other duties as assigned.

Skills

Communication

Teamwork

Problem solving

Organizing and executing

Initiative

Adaptability

Education

BA/BS or Associates

Job description

CIBT in Washington, DC is seeking a Team Leader to assist the Operations Manager and Director in daily workflow and to guide consultants. You will distribute work, handle escalations, and provide first-level support while participating in training and development.

The role requires a BA/BS or an Associate degree with two years’ experience, English fluency, and strong organizational skills. At DC client site, in-office work is expected.