Virtual Travel Support Specialist

Elevationtravelpartners; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional who will assist clients with trip preparations and support them throughout their travel experience. This role involves answering questions and helping travelers feel confident and prepared.

Ideal candidates should have friendly communication skills, experience in customer support, and be comfortable using online tools. The position focuses on providing assistance via email, chat, and phone, along with resolving concerns to maintain a positive customer experience.

Qualifications

• Ability to provide friendly and professional communication.
• Experience in customer support is preferred.
• Must be reliable and organized.

Responsibilities

• Assist clients through email, chat, and phone communication.
• Help with itinerary changes and general travel questions.
• Provide destination and travel information.
• Follow up with travelers before departure.
• Resolve concerns while ensuring a positive customer experience.

Skills

Friendly communication

Customer support experience

Reliability

Organizational skills

Comfortable with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional who will assist clients with trip preparations and support them throughout their travel experience. This role involves answering questions and helping travelers feel confident and prepared.

Ideal candidates should have friendly communication skills, experience in customer support, and be comfortable using online tools. The position focuses on providing assistance via email, chat, and phone, along with resolving concerns to maintain a positive customer experience.