Virtual Travel Concierge & Support Specialist

Elevationtravelpartners; Billings (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional based in Billings, Montana. This role involves assisting clients with trip preparation, answering inquiries, and providing support throughout their travel experience. Ideal candidates should possess a friendly communication style, have customer support experience, and be organized. A passion for travel and comfort with online tools are essential. This position offers an opportunity to help travelers feel confident and prepared for their journeys.

Qualifications

• Previous experience in customer support is preferred.
• Ability to communicate effectively and positively.
• Strong organizational skills and reliability.

Responsibilities

• Assist clients with trip preparation and support.
• Answer questions and manage requests via email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Comfort with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional based in Billings, Montana. This role involves assisting clients with trip preparation, answering inquiries, and providing support throughout their travel experience. Ideal candidates should possess a friendly communication style, have customer support experience, and be organized. A passion for travel and comfort with online tools are essential. This position offers an opportunity to help travelers feel confident and prepared for their journeys.