Virtual Teller - Downtown Birmingham

AmFirst; Birmingham (AL); On-site; USD 27,000 - 33,000; Full time

Job summary

AmFirst in Birmingham, AL seeks a professional teller to provide real-time member service from a centralized location through ITM video. You will perform a variety of financial transactions and ensure confidentiality.

The role requires 1–3 years of related experience and a high school diploma, with strong communication and accuracy to support Credit Union products and regulatory compliance.

Qualifications

• Must have excellent written and verbal communication skills and interpersonal skills to interact via video equipment.
• Experience handling transactions and maintaining confidentiality.
• Awareness of Credit Union products, services, and regulatory compliance.

Responsibilities

• Process a variety of financial transactions through ITM video transmission.
• Ensure endorsements and identification per Credit Union policies.
• Maintain accuracy with multiple software programs while serving several members.
• Balance end-of-day transactions and adhere to security and compliance.
• Promote Credit Union products to meet member needs.

Skills

Video Teller

Customer Service

Cash Handling

Communication

On Camera Proficiency

Education

High School Diploma

Job description

Corporate Downtown
Birmingham, AL 35203, USA

Description

Role: Provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

Essential Functions & Responsibilities

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job‑related duties as assigned.

Performance Measurements

• Provide friendly, professional, personal service to all members and employees maintaining a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Knowledge and Skills

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional and friendly on camera. Able to prioritize tasks, deal effectively with competing and changing priorities and meet deadlines. Accurate, detail‑oriented and organized. Good knowledge and understanding of Credit Union products, services, policies and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.

Work Environment: Cube environment with majority of time sitting at desk using video equipment to interact with members.

Desired Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.