Video Teller - Downtown Birmingham

America's First Federal Credit Union; Ivanhoe (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

America's First Federal Credit Union is hiring for an in-office teller role at the Downtown Birmingham Corporate Office. You will provide real-time teller assistance to members through video ITM, handling deposits, withdrawals, transfers and payments with accuracy and courtesy.

Responsibilities include end-of-day balancing, following security and regulatory requirements, and identifying opportunities to promote Credit Union products while delivering professional service on camera and in person.

Qualifications

• One year to three years of similar or related experience.
• High school education or GED.
• Excellent written and verbal communication and interpersonal skills.
• Comfortable on camera and interacting with members via video transmission equipment.
• Able to prioritize tasks and meet deadlines.
• Knowledge of Credit Union products, services, policies and procedures.
• Knowledge of regulatory compliance including Reg CC and CTR.
• Able to use multiple software applications concurrently.

Responsibilities

• Process a variety of financial transactions via ITM (deposits, payments, transfers, withdrawals).
• Ensure endorsements and identification are obtained; follow policies and procedures.
• Work with multiple software programs concurrently; communicate with more than one member.
• Provide professional, courteous service and maintain confidentiality.
• Perform end-of-day balancing; adhere to security, audit and compliance requirements.
• Promote Credit Union products to meet members' needs.
• Perform other duties as assigned.

Skills

Excellent written and verbal commu n

Education

High school diploma or GED

Job description

Corporate Downtown
1200 4th Avenue North
Birmingham, AL 35203, USA

Corporate Downtown
1200 4th Avenue North
Birmingham, AL 35203, USA

AmFirst is committed to trust, integrity, and financial wellness. We love giving our members exceptional service and value. We treat our employees just the same—like family. AmFirst provides growth, opportunity, and development. We offer our employees an extensive benefits package.

Role: In-office position providing real-time teller assistance to members from the Downtown Birmingham Corporate Office through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions. Provides professional, prompt, and courteous service and respects the confidentiality of members.

• Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
• Provides a high level of professional and courteous service while observing due diligence for validity of transactions.
• Performs end-of-day balancing according to procedures. Adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs.
• Performs other job-related duties as assigned.

Performance Measurements:

• Provide friendly, professional, personal service to all members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Must be comfortable, professional and friendly on camera. Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented and organized. Good knowledge and understanding of Credit Union products, services, policies, and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. This includes, but is not limited to Reg CC and CTR requirements. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.

Work Environment: Cube environment with majority of time sitting at desk using video equipment to interact with members.

Qualifications

Skills

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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