Interactive Teller Rep/Video Teller

Westreet; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Westreet in Tulsa, OK, is hiring for a customer service role to handle video interactive phone calls and resolve member inquiries regarding account balances and transactions. The ideal candidate should have strong communication skills, at least 1 year of customer service experience, and must comply with applicable financial regulations.

This position requires professionalism at all times and involves maintaining performance goals. Join us at Westreet as we aim to provide exceptional service to our members.

Qualifications

• Must have 1 to 2 years of related work experience in a professional environment, preferably financial.
• Must maintain professional appearance and strong communication skills.

Responsibilities

• Answer video interactive phone calls timely and professionally.
• Provide resolutions for account inquiries and transactions.
• Compliance with legal regulations including the Bank Secrecy Act.

Skills

Oral and written communication skills

Problem-solving

Customer service skills

Technology proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Corporate Office
9323 E 21st St
Tulsa, OK 74129, USA

Responsibilities

• Answer video interactive phone calls in a timely and professional manner.
• Be positive and maintain professionalism at all times throughout the interaction.
• Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing.
• Achieve and maintain all required performance goals and quality measurements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Performs other duties as assigned.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• HS diploma or equivalent.
• 1 to 2 plus years related work experience required in a professional business environment, with financial institution experience preferred.

Skills and Competencies

• Maintain neat and professional appearance.
• Strong oral and written communications skills required.
• Proficiency in the use of Windows and Microsoft Office based programs, required.
• Ability to analyze and solve problems.
• Ability to learn and apply new information or skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Proficient technology skills and ability to adapt to new technology.
• Able to demonstrate good communication, customer service, and interpersonal skills.
• Able to work independently and exercise good judgment, initiative, tact and professionalism in representing TFCU with members, managers, staff and vendors.
• Excellent one-on-one and group interpersonal skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to deliver “stage performance” results on a daily basis.

Preferred Qualifications

• 1 year customer service experience.
• 1 year call center environment experience.

Team Player

Works well as a member of a group.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well.

Dedicated

Devoted to a task or purpose with loyalty or integrity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.