Virtual Teller Connect Specialist

Nuvision Federal Credit Union; Cheyenne (WY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a Live Teller Connect (LTC) Representative to provide virtual member service via Interactive Teller Machines. Responsibilities include deposits, transfers, loan payments, and account research, with a focus on expanding member relationships through tailored product solutions.

Qualified candidates will have at least 1 year of banking experience, strong customer service skills, and knowledge of BSA/regulations.

Qualifications

• 1 year of Banking experience (teller or call center)
• Knowledge of BSA, Regulation CC, D, E and related regulations
• Comprehensive knowledge of deposit products and services
• Working knowledge of Federal, State and NCUA regulations
• Exceptional customer service with tact and diplomacy
• Ability to influence while offering financial products/services
• Strong verbal and written communication, calm under pressure
• Initiative to meet team goals and model good work ethic
• Proficiency in standard business software; ability to learn the CU system
• Detail-oriented with cash counting and math skills

Responsibilities

• Handle teller functions via LTC machine and maintain accuracy
• Process deposits, loan payments, transfers, and balance cash totals
• Investigate and resolve out-of-balance conditions
• Educate members about Credit Union services and products, and assist with account changes
• Address member questions, collect data, and report results to the member
• Maintain confidentiality of member information and ensure compliance training

Skills

Customer service

Cash handling

Data entry

Problem solving

Communication

Education

High School or Equivalent

Job description

Nuvision Federal Credit Union is seeking a Live Teller Connect (LTC) Representative to provide virtual member service via Interactive Teller Machines. Responsibilities include deposits, transfers, loan payments, and account research, with a focus on expanding member relationships through tailored product solutions.

Qualified candidates will have at least 1 year of banking experience, strong customer service skills, and knowledge of BSA/regulations.