Remote Virtual Teller Back-Up Specialist

Land of Lincoln Credit Union; Mound (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Job summary

Land of Lincoln Credit Union seeks a dedicated Virtual Teller Back-Up to support virtual teller operations and other duties as assigned. This role emphasizes accurate, on-camera member transactions, strong service orientation, and teamwork to ensure seamless ITM coverage.

The candidate will train alongside peers, uphold confidentiality, and contribute to a positive member experience. The position requires availability within set hours, ability to lift 30 pounds occasionally, and a commitment to

Qualifications

• Strong customer service background.
• Ability to navigate multiple computer programs and the internet.
• Comfortable on-camera interaction and professionalism.
• Willingness to assist with back-up duties and cover Virtual Teller shifts.

Responsibilities

• Back-up to Virtual Tellers during coverage needs.
• Greet members and process routine transactions with accuracy.
• Maintain up-to-date knowledge of credit union products and teller policies.
• Promote cross-selling of products and services to meet member needs.
• Handle deposits, withdrawals, and payment processing with attention to accuracy.
• Respond to member inquiries via calls, emails, or chats as needed.
• Maintain orderly work area and report any teller terminal issues.

Skills

Customer service

Computer literacy

On-camera presence

Attention to detail

Education

High School diploma or equivalent

Job description

Land of Lincoln Credit Union seeks a dedicated Virtual Teller Back-Up to support virtual teller operations and other duties as assigned. This role emphasizes accurate, on-camera member transactions, strong service orientation, and teamwork to ensure seamless ITM coverage.

The candidate will train alongside peers, uphold confidentiality, and contribute to a positive member experience. The position requires availability within set hours, ability to lift 30 pounds occasionally, and a commitment to