Virtual Telehealth Coordinator

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); Hybrid; USD 54,000 - 67,000; Full time

Job summary

The Cincinnati Children's Office of Academic Affairs and Career Development is seeking a Telehealth Coordinator to serve as the primary contact for patients, families, and clinical teams across telehealth programs. The role coordinates Online Second Opinion services, remote patient monitoring, and virtual appointments to ensure a seamless care experience.

The position requires strong organizational skills, service focus, and a passion for healthcare innovation.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.
• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms.

Responsibilities

• Coordinate the end-to-end workflow for the Online Second Opinion Program, partnering closely with the Center for Telehealth Medical Director to ensure timely case review and patient progression through the program.
• Serve as the primary point of contact for patients, providers, and clinical teams throughout the second opinion process.
• Ensure all required medical records, lab results, imaging, and supporting documentation are accurately collected and uploaded into the portal for specialist review.
• Monitor program inboxes, responding to inquiries promptly, appropriately triaging requests, and escalating issues as needed.
• Track patient cases and maintain accurate records to support efficient workflow coordination and exceptional customer service.
• Support the Remote Patient Monitoring (RPM) program through daily operational and administrative activities.
• Assist with processes and documentation to support Remote Patient Monitoring services.
• Coordinate meetings and communications between providers, clinical leaders, and program stakeholders.
• Maintain and regularly update provider lead lists, contact information, and program databases to ensure accuracy and accessibility.
• Generate reports, monitor program metrics, and support program leads with data collection and administrative tasks.
• Completes special projects as requested.
• Perform cross-functional duties with related positions when needed.
• Function as department resource.
• Be available to participate in a rotating on-call schedule every 5 to 7 weeks.

Skills

Microsoft 365 Suite

Microsoft Teams

Excel

PowerPoint

Forms

Customer service

Education

High school diploma

Tools

Ticketing systems

Job description

The Cincinnati Children's Office of Academic Affairs and Career Development is seeking a Telehealth Coordinator to serve as the primary contact for patients, families, and clinical teams across telehealth programs. The role coordinates Online Second Opinion services, remote patient monitoring, and virtual appointments to ensure a seamless care experience.

The position requires strong organizational skills, service focus, and a passion for healthcare innovation.