Telehealth Coordindator

CO00 Children's Hospital Medical Center; United States; Hybrid; USD 54,000 - 67,000; Full time

Job summary

Cincinnati Children’s is seeking a Telehealth Coordinator to serve as the primary point of contact for patients, families, providers, and clinical teams across telehealth programs. You will support patient access, experience, telehealth operations, provider coordination, and program administration.

This role involves approximately 25% on-site presence, with collaboration to ensure timely case review and smooth operation of the Online Second Opinion and Remote Patient Monitoring programs.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of work experience in a related job discipline.
• Proficiency with Microsoft 365 applications, including Teams, Excel, PowerPoint, and Forms.

Responsibilities

• Coordinate end-to-end workflow for the Online Second Opinion Program.
• Serve as primary contact for patients, providers, and clinical teams during the second opinion process.
• Ensure medical records, lab results, imaging, and docs are uploaded for specialist review.
• Monitor program inboxes and triage inquiries; escalate issues as needed.
• Track patient cases and maintain accurate records for workflow efficiency and service quality.
• Support Remote Patient Monitoring (RPM) program through daily operations.
• Coordinate meetings and communications between providers and program stakeholders.
• Maintain provider lead lists, contact information, and program databases.
• Generate reports and monitor program metrics to support leads.

Skills

Microsoft 365

Customer service

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

Primary Location Offices at Vernon Place Department Telehealth-Remote 2nd Opinion Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $53,705.60 - $67,142.40 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

At Cincinnati Children's, telehealth is helping redefine how children and families access expert care. Through innovative virtual care programs, remote patient monitoring, and online specialty consultations, we connect patients with the care they need, when and where they need it.

As a Telehealth Coordinator, you will be the primary point of contact for patients, families, providers, and clinical teams across several telehealth programs. This role supports patient access and experience, telehealth operations, provider coordination, and program administration.

Hybrid Requirements: This position requires approximately 25% on-site presence based on operational and support needs.

JOB RESPONSIBILITIES

• Administration Coordinate the end-to-end workflow for the Online Second Opinion Program, partnering closely with the Center for Telehealth Medical Director to ensure timely case review and patient progression through the program.
• Serve as the primary point of contact for patients, providers, and clinical teams throughout the second opinion process.
• Ensure all required medical records, lab results, imaging, and supporting documentation are accurately collected and uploaded into the portal for specialist review.
• Monitor program inboxes, responding to inquiries promptly, appropriately triaging requests, and escalating issues as needed.
• Track patient cases and maintain accurate records to support efficient workflow coordination and exceptional customer service.
• Support the Remote Patient Monitoring (RPM) program through daily operational and administrative activities.
• Assist with processes and documentation to support Remote Patient Monitoring services.
• Coordinate meetings and communications between providers, clinical leaders, and program stakeholders.
• Maintain and regularly update provider lead lists, contact information, and program databases to ensure accuracy and accessibility.
• Generate reports, monitor program metrics, and support program leads with data collection and administrative tasks.
• Completes special projects as requested.
• Perform cross-functional duties with related positions when needed.
• Function as department resource.
• Be available to participate in a rotating on-call schedule every 5 to 7 weeks.
• Client Maintenance Be the primary face of telehealth center by being first point of contact for phone and email inquiries.
• Maintain strong working relationships with patient/families, colleagues, and other key stakeholders.
• Respond to requests quickly and effectively.
• Identify and understand customer needs and expectations and meets them.
• Communicate any relevant information to clients, colleagues, and other key stakeholders.
• Coordination Provide coordination and support for telehealth program.
• Provide basic information to patients/families, staff, physicians/faculty, and/or the community for questions related to the operations and administration of the program.
• Support the program by coordinating marketing, and internal and external communications.
• Collaborate with other internal areas to ensure program efficiency.
• Generally, works under the direct supervision of a program manager or department leader.
• May provide some administrative support such as arranging meetings, developing agendas, preparing meeting materials.
• Development Continue to develop both professionally and personally taking advantage of ELM and other learning opportunities.
• Embody core standards and do whatever possible to ensure patient confidentiality and safety.

JOB QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.
• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms.

PREFERRED QUALIFICATIONS

• Experience coordinating projects, meetings, or operational initiatives in a collaborative team environment.
• Familiarity with vendor coordination and working within ticketing or service management systems.
• Experience creating or maintaining documentation, knowledge articles, or standard operating procedures.
• Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment.
• Strong customer service skills with experience supporting clinical, operational, or technical stakeholders.
• Experience working with cross-functional teams to coordinate activities and resolve issues.
• Knowledge of healthcare operations or clinical workflows.
• Experience supporting virtual meeting platforms, collaboration tools, or Digital Care technologies.
• Experience supporting telehealth, digital health, or healthcare technology solutions.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better.

We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery.

We strive to do better and find energy and inspiration in our shared purpose.

If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.