Virtual Care Coordinator

Pride Health; New York (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee discounts

Legal support

Pet insurance

Job summary

Pride Health is seeking a Telehealth Programs Specialist to support virtual patient care and remote monitoring initiatives in New York. This role focuses on delivering safe, efficient telehealth sessions in a fast-paced, technology-driven environment.

You will collaborate with clinical teams, leadership, and technical partners to monitor patient needs, triage cases, and maintain program data and performance metrics, while contributing to quality assurance and process improvements.

Qualifications

• Minimum 3+ years of direct patient care experience.
• Experience with telehealth and remote patient monitoring technologies.
• Knowledge of quality assurance, data collection, and workflow improvement.
• Familiarity with electronic medical records (EMR).
• Strong analytical, communication, and problem-solving skills.
• Ability to work in a fast-paced, technology-driven environment.

Responsibilities

• Support virtual patient care and remote monitoring activities.
• Monitor patients for safety, behavior, and clinical needs and elevate concerns to clinical teams.
• Assist with telehealth services, ensuring sessions run smoothly and on time.
• Collaborate with clinical teams, leadership, and technical partners to support telehealth operations.
• Perform case triaging and assignment for virtual monitoring.
• Maintain and track telehealth program data, performance metrics, and reports.
• Conduct quality assurance reviews and recommend process improvements.
• Identify trends and support corrective action plans.
• Provide training and support to staff on telehealth workflows and systems.

Skills

Direct patient care

Telehealth experience

Remote patient monitoring

Quality assurance / data collection

EMR familiarity

Analytical skills

Communication skills

Problem-solving

Tools

EMR systems

Telehealth platforms

Job description

Minimum 3+ years of direct patient care experience

Experience with telehealth, Remote patient monitoring technologies

Knowledge of quality assurance, data collection, and workflow improvement

Familiarity with electronic medical records (EMR)

Strong analytical, communication, and problem-solving skills

Ability to work in a fast-paced, technology-driven environment

Duties:

Support virtual patient care and remote monitoring activities

Monitor patients for safety, behavior, and clinical needs and elevate concerns to clinical teams

Assist with telehealth services, ensuring sessions run smoothly and on time

Collaborate with clinical teams, leadership, and technical partners to support telehealth operations

Perform case triaging and assignment for virtual monitoring

Maintain and track telehealth program data, performance metrics, and reports

Conduct quality assurance reviews and recommend process improvements

Identify trends and support corrective action plans

Provide training and support to staff on telehealth workflows and systems

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.