Virtual Student Success Navigator

Carlos Albizu University; Miami (FL); On-site; USD 41,000 - 50,000; Full time

Job summary

Albizu University in Miami, FL seeks a Virtual Navigator (Grant-Funded) to provide proactive, individualized support to online psychology students, connecting them with academic, financial, technology, and career resources.

You will use data- and AI-powered tools to identify needs, conduct outreach, track cases, and ensure timely referrals and progress, while maintaining case notes and FERPA compliance. The role emphasizes collaboration across offices to support degree completion.

Qualifications

• Bachelor's degree in psychology, counseling, education, social work, student affairs, higher education, or related field.
• Two years of experience in student services, advising, or related direct-support roles.
• Experience with online or technology-supported environments.

Responsibilities

• Provide individualized virtual navigation and support to online students.
• Coach faculty and students on Canvas usage and best practices.
• Conduct proactive outreach based on data and early alerts.
• Assess needs and connect students with appropriate resources.
• Maintain case notes and documentation in FERPA-compliant systems.
• Track referrals and follow up on service access and outcomes.
• Collaborate with Academic Programs, Financial Aid, Registrar, IT, and Career Services.
• Escalate complex concerns to the appropriate office as needed.

Skills

Student services

Case management

Navigation

Customer service

Canvas experience

Education

Bachelor's degree

Tools

Canvas

Job description

Albizu University in Miami, FL seeks a Virtual Navigator (Grant-Funded) to provide proactive, individualized support to online psychology students, connecting them with academic, financial, technology, and career resources.

You will use data- and AI-powered tools to identify needs, conduct outreach, track cases, and ensure timely referrals and progress, while maintaining case notes and FERPA compliance. The role emphasizes collaboration across offices to support degree completion.