Virtual Solutions Banker - ITM Expert & Member Growth

Vantage West Credit Union; Tucson (AZ); Remote; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Tuition reimbursement

Volunteer time

Job summary

Vantage West Credit Union is seeking a Virtual Solutions Relationship Banker to deliver accurate, professional member service in a high-volume center. You will handle deposits, transfers, and inquiries via phone and on-camera ITMs while promoting credit union products.

The role includes a $200 monthly language stipend after 90 days, with an hourly salary range of $19.00–$22.72. Spanish skills are a plus, and up to date product knowledge is essential for cross-selling and security.

Qualifications

• High School diploma or equivalent is required.
• 3 years of customer service, sales and/or retail banking experience, including 1 year in banking or contact center.
• Spanish speaking skills are preferred but not required.

Responsibilities

• Process a variety of virtual transactions promptly, accurately and securely.
• Serve as a SME on Interactive Video Teller Machines (ITMs) and stay updated on enhancements.
• Guide members through self-service handling of account maintenance through digital channels.
• Build and maintain relationships with members to ensure a positive experience and accurate transactions.
• Identify member needs and educate on products/services, including online and mobile banking.
• Resolve member requests or escalate to the appropriate department as needed.
• Maintain up-to-date knowledge on all credit union products, services, promotions, policies and rules.
• Meet balancing requirements and perform other duties as assigned.

Skills

Communication skills

Attention to detail

Fast-paced environment

Team player

Clear communication

Credit union products

Customer service oriented

Basic math and computer skills

Education

High School diploma or equivalent

Job description

Vantage West Credit Union is seeking a Virtual Solutions Relationship Banker to deliver accurate, professional member service in a high-volume center. You will handle deposits, transfers, and inquiries via phone and on-camera ITMs while promoting credit union products.

The role includes a $200 monthly language stipend after 90 days, with an hourly salary range of $19.00–$22.72. Spanish skills are a plus, and up to date product knowledge is essential for cross-selling and security.