Virtual Scheduler - Work From Home

Business Trips By Elite Co; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

An innovative firm is seeking a detail-oriented Virtual Scheduler to support clients in their travel experiences. In this dynamic role, you will manage scheduling, data entry, and customer service tasks, ensuring clients have a seamless journey from start to finish. This position offers the flexibility of remote work, allowing you to balance your professional and personal life while contributing to a collaborative team environment. If you're organized, tech-savvy, and passionate about customer service, this opportunity is perfect for you to thrive and grow in your career.

Benefits

Competitive Pay

Flexible Schedule

Growth Opportunities

Training & Development

Collaborative Team

Qualifications

• Experience in administrative roles or customer service is essential.
• Must be tech-savvy with proficiency in office software.

Responsibilities

• Coordinate appointments and travel arrangements for clients.
• Provide top-tier customer service via various communication channels.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service Focus

Detail-Oriented

Tools

Microsoft Office

Google Suite

Customer Service Platforms

Project Management Tools

Job description

Job Title: Virtual Scheduler - Work From Home

Location: Remote

Job Type: Full-Time/Part-Time Available

We are looking for a highly organized and detail-oriented Virtual Scheduler - Work From Home to support our team with scheduling, data entry, administrative tasks, and customer service. This position requires someone who thrives in a fast-paced environment, has excellent communication skills, and is adept at managing multiple tasks efficiently. You’ll be responsible for helping our clients have a smooth and enjoyable travel experience by handling various administrative functions.

Key Responsibilities:

• Scheduling & Calendar Management: Coordinate and schedule appointments, meetings, and travel arrangements for executives and clients. Ensure calendars are up-to-date and free of scheduling conflicts.
• Data Entry & Database Management: Accurately enter and update client information, travel details, and logistical data into our systems. Ensure all records are kept up-to-date and easily accessible.
• Client Support & Communication: Provide top-tier customer service via email, phone, and chat. Assist clients with inquiries about their travel itineraries, changes to bookings, and other related services.
• Travel Assistance: Help clients with simple travel-related tasks such as booking accommodations, flights, car rentals, and suggesting dining or leisure options based on preferences.
• Travel Documentation: Prepare and send clients the necessary travel documentation, including itineraries, tickets, confirmation emails, and other related materials.
• Problem Resolution: Address customer concerns or issues promptly and professionally, ensuring the client’s experience remains positive and smooth.
• Task Coordination: Assist with day-to-day administrative tasks, such as preparing reports, organizing meetings, and managing internal communications between teams.
• Follow-Up: Check in with clients post-trip to gather feedback on their experience and assist with any follow-up needs or changes for future trips.

Benefits:

• Competitive Pay: Competitive salary based on experience.
• Flexible Schedule: Enjoy the benefits of working remotely with flexible hours to support work-life balance.
• Growth Opportunities: Opportunity to grow within a dynamic company and take on new responsibilities.
• Training & Development: Ongoing professional development and training to help you succeed in your role.
• Collaborative Team: Be part of a supportive, remote team that values communication, teamwork, and innovation.

Basic Qualifications:

• Experience: Experience in administrative, assistant, or customer service roles. Experience with travel-related tasks or data entry is a plus.
• Tech-Savvy: Proficiency with office software (Microsoft Office, Google Suite) and familiarity with customer service platforms, project management tools, and databases.
• Organized & Detail-Oriented: Strong ability to manage multiple tasks simultaneously with a keen attention to detail.
• Excellent Communication Skills: Clear and professional written and verbal communication. Ability to effectively communicate with clients and team members across various platforms.
• Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently and professionally.
• Customer Service Focus: A passion for providing exceptional service and going above and beyond to meet client needs.
• Remote Work Experience: Previous remote work experience is preferred, with the ability to manage your time and tasks independently.