Radiology Scheduler (Remote Part Time) Sat: 8:00am-1:30, Wed, Thur, Fri 9:30-2:30 EST Royal Hea[...]

SquarePeg; New York (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company dedicated to making a social impact in healthcare. As a Scheduling Coordinator, you will play a crucial role in ensuring a seamless experience for patients by managing appointments and providing exceptional customer service. This part-time position allows you to work from the comfort of your home while being part of a supportive team that values collaboration and professionalism. With a focus on patient care and operational excellence, you will contribute to enhancing the healthcare experience for patients and providers alike. If you are passionate about healthcare and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in managing multiple phone lines and providing superior customer service.
• Radiology scheduling experience is required.

Responsibilities

• Provide white glove service for patient scheduling and experience.
• Manage high call volumes while maintaining professionalism.

Skills

Customer Service

Communication

Scheduling

Call Center Experience

Medical Terminology

Education

High School Diploma or GED

Tools

Centralized Phone System

Computer Hardware

Job description

Job Overview

Are you interested in pursuing a career that makes a social and sustainability impact in the world while working with a team that truly cares and supports each other to drive client success? Consider Royal Health Inc, a leader in healthcare operations technology who leads the market in patient and provider experience. Royal, headquartered in White Plains, NY, is a leading provider of software and services to the health care industry, delivering a seamless suite of solutions that is focused on patient, provider and operational workflows, optimizing engagement in all areas of the exam life cycle. Royal's leadership team is comprised of technology, business and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services and Information Technology. We are customer-centric, supportive, collaborative, and professional.

Work from Home in the United States.

Our Scheduling Coordinators are responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities over the phone in a friendly and professional manner. Communication with outside offices, provider offices, insurance companies, and patients must be professional and courteous. Schedulers must maintain a professional presence including being at your desk at home and ready to handle high call volumes. Knowledge of commonly-used concepts, practices, and procedures within the call center/healthcare environment is essential. This role relies on instructions and pre-established guidelines to perform the functions of the job and works under immediate supervision. The Scheduler position assumes other responsibilities as assigned by the manager. We provide all hardware to you to work from home.

Responsibilities

• White Glove Service - first impression for patient experience.
• Superior customer service in virtual teamwork environment and communicating with medical facilities and patients.
• Manage multiple phone lines with high productivity/volume.
• Assist patients in scheduling appropriate procedures, using correct CPT code based on referral.
• Assist in referring physician offices in scheduling patients for appropriate procedures.
• Responsible for obtaining complete and accurate clinical, demographic, and financial information during the scheduling process.
• Provide the customer with prep and other appointment instructions.
• Manage and direct calls using a centralized phone system for all Royal Health Inc Medical Imaging-affiliated outpatient sites.
• Shift: Wed, Thur, Fri 9:30-2:30 EST; Sat 8:00am-1:30pm EST
• Position is Hourly $16-19.50/hr
• Part Time roles do not qualify for benefits

Qualifications

• Experience managing multiple phone lines, practicing superior customer service in a virtual teamwork environment, and communicating professionally with other medical facilities.
• Maintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines.
• Radiology Scheduling experience required.
• One year or more of clinical/scheduling experience.
• Safe and secure dedicated home office with high-speed internet.
• High School Diploma or GED.
• USA Only.

Additional Information

Extra awesome

• A formal medical terminology class or equivalent medical office experience.