Virtual Performance Manager

Solera; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Solera is a global leader in vehicle lifecycle management software, data, and services. The Virtual Performance Manager (VPM) will serve as a strategic business consultant and primary relationship owner for assigned dealership, agency, and partner accounts, driving engagement, adoption, retention, and revenue growth across Solera's automotive technology solutions.

Travel about 15% is required. The role requires 5+ years in account management, customer success, or related fields, with strong

Qualifications

• 5+ years of experience in account management, customer success, business consulting, dealership operations, or automotive technology.
• Knowledge of automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management.
• Strong analytical, presentation, communication, and problem-solving skills.

Responsibilities

• Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance.
• Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities.
• Develop account strategies focused on retention, expansion, and account health.
• Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.
• Maintain accurate customer records and opportunity tracking within Salesforce CRM.
• Deliver executive-level presentations and recommendations to dealership leadership.
• Support revenue growth through renewals, upsell opportunities, and increased product adoption.

Skills

Account management

Customer success

Salesforce CRM

Power BI

Excel

Presentation skills

Problem solving

Dealership ops

Tools

Salesforce CRM

Microsoft Excel

Power BI

Microsoft 365

Job description

Who We Are

Solera is a global leader in vehicle lifecycle management, providing data and software solutions that transform every touchpoint of the vehicle ownership journey into a connected digital experience. Through innovative technologies, analytics, and automation, Solera helps customers improve operations, drive performance, and deliver exceptional customer experiences across the automotive ecosystem.

Role

The Virtual Performance Manager (VPM) serves as a strategic business consultant and primary relationship owner for assigned dealership, agency, and partner accounts. This position is responsible for driving customer engagement, adoption, retention, performance optimization, and revenue growth across Solera's portfolio of automotive technology solutions. Willingness to travel approximately 15%.

What You'll Do

Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance. Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities. Develop account strategies focused on retention, expansion, and account health. Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists. Maintain accurate customer records and opportunity tracking within Salesforce CRM. Deliver executive-level presentations and recommendations to dealership leadership. Support revenue growth through renewals, upsell opportunities, and increased product adoption.

What You'll Bring

5+ years of experience in account management, customer success, business consulting, dealership operations, or automotive technology. Knowledge of automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management. Strong understanding of dealership operations and aftermarket automotive solutions. Proficiency with Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365. Strong analytical, presentation, communication, and problem-solving skills.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.