Virtual Performance Manager

Solera Holdings, LLC.; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Solera Holdings, LLC is seeking a Virtual Performance Manager to act as the primary strategic advisor for assigned dealership and partner accounts, driving engagement, adoption, retention, and revenue growth across Solera’s automotive technology solutions. Willingness to travel ~15% is required.

You’ll collaborate with Customer Success Managers, implementation teams, and product specialists, conduct KPI reviews, and develop account strategies to optimize performance and expansion.

Qualifications

• 5+ years of experience in account management, customer success, or related fields.
• Knowledge of automotive technology, telematics, and SaaS platforms.
• Strong understanding of dealership operations and aftermarket solutions.
• Proficient in Salesforce CRM and Microsoft 365 tools.

Responsibilities

• Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance.
• Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities.
• Develop account strategies focused on retention, expansion, and account health.
• Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.
• Maintain accurate customer records and opportunity tracking within Salesforce CRM.
• Deliver executive-level presentations and recommendations to dealership leadership.
• Support revenue growth through renewals, upsell opportunities, and increased product adoption.

Skills

Analytical skills

Presentation skills

Communication skills

Problem-solving

Salesforce CRM

Microsoft Excel

Power BI

Microsoft 365

Account management

Customer success

Tools

Salesforce CRM

Power BI

Microsoft Excel

Microsoft 365

Job description

Who We Are:

Solera is a global leader in vehicle lifecycle management, providing data and software solutions that transform every touchpoint of the vehicle ownership journey into a connected digital experience. Through innovative technologies, analytics, and automation, Solera helps customers improve operations, drive performance, and deliver exceptional customer experiences across the automotive ecosystem.

The Role:

The Virtual Performance Manager (VPM) serves as a strategic business consultant and primary relationship owner for assigned dealership, agency, and partner accounts. This position is responsible for driving customer engagement, adoption, retention, performance optimization, and revenue growth across Solera's portfolio of automotive technology solutions. Willingness to travel approximately 15%.

What You'll Do:

• Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance.
• Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities.
• Develop account strategies focused on retention, expansion, and account health.
• Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.
• Maintain accurate customer records and opportunity tracking within Salesforce CRM.
• Deliver executive-level presentations and recommendations to dealership leadership.
• Support revenue growth through renewals, upsell opportunities, and increased product adoption. What You'll Bring 5+ years of experience in account management, customer success, business consulting, dealership operations, or automotive technology.
• Knowledge of automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management.
• Strong understanding of dealership operations and aftermarket automotive solutions.
• Proficiency with Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365.
• Strong analytical, presentation, communication, and problem-solving skills.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.