Strategic Auto Tech Account Manager

Solera

United States

Remote

USD 120,000 - 170,000

Full time

4 days ago

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Job summary

Solera is a global leader in vehicle lifecycle management software, data, and services. The Virtual Performance Manager (VPM) will serve as a strategic business consultant and primary relationship owner for assigned dealership, agency, and partner accounts, driving engagement, adoption, retention, and revenue growth across Solera's automotive technology solutions.

Travel about 15% is required. The role requires 5+ years in account management, customer success, or related fields, with strong

Qualifications

5+ years of experience in account management, customer success, business consulting, dealership operations, or automotive technology.
Knowledge of automotive technology, telematics, IoT-connected solutions, SaaS platforms, and customer lifecycle management.
Strong analytical, presentation, communication, and problem-solving skills.

Responsibilities

Manage a portfolio of assigned customer accounts and serve as the primary strategic advisor for account performance.
Conduct business reviews evaluating KPIs, adoption trends, ROI, and growth opportunities.
Develop account strategies focused on retention, expansion, and account health.
Collaborate with Customer Success Managers, Vice Presidents, implementation teams, and product specialists.
Maintain accurate customer records and opportunity tracking within Salesforce CRM.
Deliver executive-level presentations and recommendations to dealership leadership.
Support revenue growth through renewals, upsell opportunities, and increased product adoption.