Virtual Member Services Representative

AIL; United States; Remote; USD 40,000 - 80,000; Full time

Benefits offered by this job

Weekly pay tied to performance

Equity opportunity (3%) for those who,

Monthly and quarterly bonuses

Fully remote, flexible schedule

Full training and licensing support

A real path into leadership

Job summary

AO Globe Life is growing its fully remote team and hiring team members who want more than just a job—a mission-driven career. This entry-level role welcomes recent or soon-to-be graduates in business, marketing, or communications, with comprehensive training, mentorship, and a pathway to leadership.

Successful candidates will handle inbound client interest, lead Zoom consultations, and guide enrollment for supplemental benefits from anywhere in the United States.

Qualifications

• Customer service background helpful but not required
• Strong communicators with solid interpersonal skills
• Reliable internet connection and Windows-based laptop or PC with webcam
• Self-motivated, organized, and able to work independently
• A service-minded, mission-driven attitude
• Capable of obtaining required licensing, if applicable to the position
• Confident in virtual meetings and familiar with digital tools
• Must be authorized to work in the U.S.

Responsibilities

• Deliver high-quality, client-focused service
• Build lasting client relationships
• Lead virtual Zoom consultations with clients
• Handle documentation accurately and stay on top of follow-ups
• Participate in ongoing mentorship, professional development, and team training
• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism

Skills

Communication skills

Interpersonal skills

Independent worker

Self-motivated

Licensing readiness

Digital tools

Zoom experience

Tools

Zoom

Windows laptop required

Job description

AO Globe Life is growing our fully remote team and hiring team members who want more than just a job—a mission-driven career. This role fits recent or soon-to-be graduates in business, marketing, or communications, as well as anyone drawn to a service-first, people-focused environment. With comprehensive training, a steady stream of inbound client interest, and structured mentorship, you can build a meaningful career from anywhere in the United States.

Key Responsibilities

• Deliver high-quality, client-focused service
• Build lasting client relationships
• Lead virtual Zoom consultations with clients
• Handle documentation accurately and stay on top of follow-ups
• Participate in ongoing mentorship, professional development, and team training
• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism

Qualifications

• Customer service background helpful but not required
• Strong communicators with solid interpersonal skills
• Reliable internet connection and Windows-based laptop or PC with webcam
• Self-motivated, organized, and able to work independently
• A service-minded, mission-driven attitude
• Capable of obtaining required licensing, if applicable to the position
• Confident in virtual meetings and familiar with digital tools
• Must be authorized to work in the U.S.

What We Offer

• Inbound leads only — no cold calling
• Equity opportunity (3%) for those who qualify
• Weekly pay tied to performance
• Supportive, people-first team culture
• Monthly and quarterly bonuses
• Opportunities for renewal-based income growth
• Fully remote, flexible schedule
• Full training and licensing support
• A real path into leadership

About AO Globe Life

For more than seven decades, AO Globe Life has supported union members, credit union clients, and veterans across the country with supplemental benefits that protect working families. As a remote-first organization, we focus on integrity, flexibility, and helping our team members build lasting careers.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.