Virtual Legal Services Customer Support Representative

Summit Racing Equipment; Florida; Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Customer Service Associate to assist customers with orders, tracking, returns, and warranty questions. You’ll provide friendly, professional service and help customers find the right automotive parts.

This full-time remote role follows a shift pattern including evenings and alternating Saturdays. A high school diploma or GED is required, and automotive knowledge is preferred to better assist customers and resolve inquiries quickly.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Automotive knowledge or interest preferred.

Responsibilities

• Handle inbound customer calls and address post-sale questions.
• Assist customers with orders, tracking, returns, and warranties.
• Use available tools to understand customer needs and resolve issues.
• Communicate professionally with customers and team members.

Skills

Customer service

Windows navigation

Active listening

Time management

Communication

Education

High school diploma / GED

Tools

Talkdesk

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Pay : The starting pay is $15.50 per hour, with the possibility of being

offered more based on your automotive knowledge, education, and experience. Position: Full-Time | Remote

Monday-Friday: 3:30 PM - Midnight ET

Every Other Saturday: 9:00 AM - 5:30 PM ET

Training Schedule: Monday-Friday: 12:30 PM - 9:00 PM ET

Hands-on training to prepare you for success.

*Overtime: Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.

High speed cable Internet 25mb plan minimum (No DSL)

Proficiency in Windows-based computer systems and internet navigation

Ability to listen, understand customer needs, and resolve issues using available tools and resources

Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.

Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education :

High school diploma, GED, or equivalent work experience.

Customer service experience preferred.

Automotive knowledge or at least 2 years of automotive industry experience preferred

We work together to take care of our customers, our communities, and each other. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.