Virtual Legal Services Customer Support Representative

Summit Racing Equipment; Atlanta (GA); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a customer support specialist for a remote, full-time position. You will assist customers with orders, answer questions about tracking, returns, and warranties, and use Talkdesk and Windows-based tools to resolve issues, aiming to deliver a friendly, professional experience.

You'll work Monday-Friday 3:30 PM - Midnight ET with occasional Saturday shifts, and participate in hands-on training to ensure success.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

Responsibilities

• Assist customers with orders and post-sale questions.
• Track orders, returns, and warranties using available tools.
• Provide friendly, professional service on every call.

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Pay

The starting pay is $15.50 per hour, with the possibility of being offered more based on your automotive knowledge, education, and experience.

Position

Full-Time | Remote

Work Schedule

• Monday-Friday: 3:30 PM - Midnight ET
• Every Other Saturday: 9:00 AM - 5:30 PM ET

Training Schedule

• Monday-Friday: 12:30 PM - 9:00 PM ET

Hands-on training to prepare you for success.

Overtime

Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.

Requirements

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency in Windows-based computer systems and internet navigation
• Ability to listen, understand customer needs, and resolve issues using available tools and resources
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience / Education

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

We work together to take care of our customers, our communities, and each other. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.