Virtual Legal Services Customer Support Representative

Summit Racing Equipment; Columbus (OH); Remote; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Summit Racing Equipment is seeking a remote Customer Care Associate to assist customers with orders, tracking, returns, warranties and automotive part selections from home.

In this full-time role, you will handle inbound calls via Talkdesk, resolving issues in a friendly, professional manner while meeting performance standards. Training is provided to ensure product knowledge and service excellence.

Qualifikationen

• High school diploma or GED required or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

Aufgaben

• Assist customers with order questions, tracking, returns, and warranty inquiries.
• Handle inbound calls using Talkdesk and provide friendly service.
• Communicate clearly and resolve issues while meeting department standards.

Kenntnisse

Customer service

Active listening

Multitasking

Time management

Communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Pay : The starting pay is $15.50 per hour, with the possibility of being

offered more based on your automotive knowledge, education, and experience. Position: Full-Time | Remote

Monday-Friday: 3:30 PM - Midnight ET

Every Other Saturday: 9:00 AM - 5:30 PM ET

Training Schedule: Monday-Friday: 12:30 PM - 9:00 PM ET

Hands-on training to prepare you for success.

*Overtime: Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.

High speed cable Internet 25mb plan minimum (No DSL)

Proficiency in Windows-based computer systems and internet navigation

Ability to listen, understand customer needs, and resolve issues using available tools and resources

Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.

Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education :

High school diploma, GED, or equivalent work experience.

Customer service experience preferred.

Automotive knowledge or at least 2 years of automotive industry experience preferred

We work together to take care of our customers, our communities, and each other. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.