Virtual Legal Services Customer Support Representative

Summit Racing Equipment; Nashville (TN); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Customer Service Associate to help customers with orders, tracking, returns, warranties, and product questions. You’ll provide friendly, professional support during calls and messages, using available resources to resolve issues efficiently.

The role is full-time, with evenings and some Saturdays, requiring a high school diploma and preferably previous customer service or automotive knowledge.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or 2+ years in automotive industry preferred.

Responsibilities

• Handle inbound customer calls and provide friendly, professional service.
• Assist with order tracking, returns, warranty questions, and parts guidance.
• Use Talkdesk and other available tools to resolve customer issues.
• Maintain professionalism and meet department standards.

Skills

Customer service

Active listening

Multitasking

Time management

Professional communication

Education

High school diploma or GED

Tools

Talkdesk

Windows OS

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Pay

The starting pay is $15.50 per hour, with the possibility of being offered more based on your automotive knowledge, education, and experience.

Position

Full-Time | Remote

Monday-Friday: 3:30 PM - Midnight ET

Every Other Saturday: 9:00 AM - 5:30 PM ET

Training Schedule

Monday-Friday: 12:30 PM - 9:00 PM ET

Hands-on training to prepare you for success.

Overtime

Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.

Requirements

High speed cable Internet 25mb plan minimum (No DSL)

• Proficiency in Windows-based computer systems and internet navigation
• Ability to listen, understand customer needs, and resolve issues using available tools and resources
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
• Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education

High school diploma, GED, or equivalent work experience.

Customer service experience preferred.

Automotive knowledge or at least 2 years of automotive industry experience preferred.

About Us / Culture

We work together to take care of our customers, our communities, and each other. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Equal Opportunity

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.