Remote Customer Service Representative

Summit Racing Equipment; Tennessee; Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Full-Time Team Member to assist customers with orders, track packages, and answer warranty questions. You’ll use Talkdesk and Windows-based systems to resolve issues while delivering excellent service.

The role requires strong communication, the ability to multitask, and willingness to learn technical details about vehicle systems. Residency in select US states is required; OT may apply during peak periods.

Qualifications

• High school diploma or GED or equivalent work experience.
• Customer service experience preferred.
• ASE Certifications preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred.

Responsibilities

• Handle inbound customer calls using Talkdesk and provide friendly, professional service addressing post-sale questions and concerns.
• Other duties to be assigned as needed.

Skills

Customer service

Active listening

Multitasking

Windows proficiency

Education

High school diploma or GED

ASE Certifications (preferred)

Tools

Talkdesk

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!

Pay : The starting pay is $15.50 per hour, with the possibility of being

offered more based on your automotive knowledge, education, and experience. The final rate will be determined from the interview process.

Position: Full-Time | Remote

Regular Work Schedule*

• Monday-Friday: 3:30 PM - Midnight ET
• Rotating Day Off: Tuesday, Wednesday, or Thursday
• Every Other Saturday: 9:00 AM - 5:30 PM ET

Training Schedule: First 7 Weeks

• Monday-Friday: 12:30 PM - 9:00 PM ET
• Hands-on training to prepare you for success.

*Overtime: Required during peak call volume periods.

Job Function:

• Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.
• Other duties to be assigned as needed.

Skills and Requirements:

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency in Windows-based computer systems and internet navigation
• Ability to listen, understand customer needs, and resolve issues using available tools and resources
• Demonstrate a willingness to learn some technical details about vehicle systems.
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education :

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• ASE Certifications preferred
• Automotive knowledge or at least 2 years of automotive industry experience preferred

The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.