Virtual Legal Services Customer Support Representative

Summit Racing Equipment; Tallahassee (FL); Remote; USD 18,000 - 25,000; Full time

Job summary

Summit Racing Equipment is seeking a remote Customer Service Associate to assist customers with orders, tracking packages, returns, and warranty questions, delivering friendly help and support. This full-time role follows a Monday–Friday 3:30 PM–Midnight ET schedule, with every-other Saturday 9:00 AM–5:30 PM ET, plus hands-on training to prepare you for success.

Starting pay is $15.50 per hour, with potential increases based on automotive knowledge and experience, and prior customer service or

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred.

Responsibilities

• Assist customers with orders, track shipments, and handle returns.
• Answer warranty questions and address post-sale concerns.
• Provide friendly, professional service to customers via phone and online channels.

Skills

Customer service

Automotive knowledge

Active listening

Multitasking

Professionalism

Education

High school diploma or GED

Tools

Windows OS

Internet navigation

Job description

Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!

Pay

The starting pay is $15.50 per hour, with the possibility of being offered more based on your automotive knowledge, education, and experience.

Position

Full-Time | Remote

Monday–Friday: 3:30 PM – Midnight ET

Every Other Saturday: 9:00 AM – 5:30 PM ET

Training Schedule

Monday–Friday: 12:30 PM – 9:00 PM ET

Hands-on training to prepare you for success.

Overtime

Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency in Windows-based computer systems and internet navigation
• Ability to listen, understand customer needs, and resolve issues using available tools and resources
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Ability to follow direction, meet department standards, and improve individual and team performance

Work Experience/Education

• High school diploma, GED, or equivalent work experience.
• Customer service experience preferred.
• Automotive knowledge or at least 2 years of automotive industry experience preferred

We work together to take care of our customers, our communities, and each other. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.