Virtual Insurance Services Coach & Team Lead

afniexternalcareers; United States; Remote; USD 44,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, dental, vision, and Rx

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement and professional

Professional development opportunities

Collaborative culture focused on data,

Improvement, accountability, and innov

Job summary

Afni is seeking a Project Coach for Insurance Services to supervise and develop a team of insurance service consultants. This role emphasizes achieving performance goals, coaching staff, and building a motivated group focused on service excellence.

The position is virtual for residents across select states, with on-site option near Tucson for the right candidate. Compensation ranges from $44,000 to $50,000 annually, plus benefits.

Qualifications

• High school diploma or equivalent with supervisory experience in a call center.
• Strong customer service background with ability to drive results for your team.
• Leadership and relationship-building skills.
• Working knowledge of Microsoft Office products.
• Problem-solving skills and a genuine desire to help people be successful.
• Ability to manage multiple priorities and determine urgent work.
• Ability to work as part of a team and contribute to Afni's success.

Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management and peers to identify best practices and solve business challenges.
• Resolve employee and customer issues while balancing empathy, accountability, and business needs.
• Communicate expectations clearly and build effective working relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Skills

Customer service leadership

Team supervision

Relationship-building

Microsoft Office proficiency

Problem-solving

Multitasking / prioritization

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Afni is seeking a Project Coach for Insurance Services to supervise and develop a team of insurance service consultants. This role emphasizes achieving performance goals, coaching staff, and building a motivated group focused on service excellence.

The position is virtual for residents across select states, with on-site option near Tucson for the right candidate. Compensation ranges from $44,000 to $50,000 annually, plus benefits.