Remote Insurance Training Coach | Lead & Elevate Agents

Afni, Inc.; United States; Remote; USD 44,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Job summary

Afni, Inc. seeks a Training Coach for Insurance Service to develop, coach, and support insurance customer service representatives in a fast-paced inbound contact center.

This remote role delivers training programs, monitors performance, and reinforces standards to ensure agents have the knowledge and skills to deliver exceptional service. The position offers a competitive salary range and comprehensive benefits, with remote work across Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North

Qualifications

• High school diploma is required; post-secondary education preferred.
• 1-2 years of supervisory, coaching, or training experience in an insurance contact center preferred.
• Knowledge of property and casualty insurance products, state licensing processes, and auto insurance services preferred.

Responsibilities

• Coach, motivate, and develop insurance customer service representatives to achieve performance goals.
• Monitor performance, identify trends, and provide feedback to improve results and customer experience.
• Deliver instructor-led and virtual training programs to promote knowledge retention and skill development.
• Maintain attendance, payroll, and training documentation accurately and timely.
• Collaborate with operations leadership to support training needs.

Skills

Supervisory experience

Coaching

Training experience

Leadership

Facilitation

Problem-solving

Verbal & written communication

Education

High school diploma

Post-secondary education preferred

Tools

Microsoft Office

Business systems

Job description

Afni, Inc. seeks a Training Coach for Insurance Service to develop, coach, and support insurance customer service representatives in a fast-paced inbound contact center.

This remote role delivers training programs, monitors performance, and reinforces standards to ensure agents have the knowledge and skills to deliver exceptional service. The position offers a competitive salary range and comprehensive benefits, with remote work across Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North