Virtual Project Coach

Afni, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, dental, vision, and Rx

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement and professional

development opportunities

Collaborative culture

Job summary

Afni, Inc. seeks a Project Coach for Insurance Services to supervise and develop a team of insurance service consultants. The role emphasizes coaching, performance management, and driving outcomes for existing customers.

This is a remote opportunity available to multiple US states, with potential on-site consideration for nearby Tucson, AZ due to a 60-mile radius clause. The ideal candidate brings strong supervisory experience in call centers, excellent customer service, and proficiency with

Qualifications

• Supervisory experience in a call center environment.
• Demonstrated ability to drive results through coaching and development.

Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management to identify best practices and solve business challenges.
• Resolve employee and customer issues with empathy and accountability.
• Communicate expectations clearly and build relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Prioritize responsibilities in a fast-paced environment.

Skills

Coaching

Team leadership

Customer service

Call center experience

Performance management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Project Coach for Insurance Services is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development.

*This virtual opportunity is available to candidates residing in Alabama, Arizona, Florida, Georgia, Iowa, Kentucky, North Carolina, South Carolina, Tennessee, Texas, or Wisconsin. Please note that candidates who live within a 60-mile radius of our Tucson, AZ office will be considered for an on-site role.*

Why Join Afni?

At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.

What We Offer

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and prescription coverage
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition reimbursement and professional development opportunities
• A collaborative culture focused on continuous improvement, accountability, and innovation

Essential Functions and Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management and peers to identify best practices and solve business challenges.
• Resolve employee and customer issues while balancing empathy, accountability, and business needs.
• Communicate expectations clearly and build effective working relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Strong customer service background with the ability to drive results for your team.
• Strong leadership and relationship-building skills.
• Working knowledge of Microsoft Office products.
• Problem-solving skills and a genuine desire to help people be successful.
• Ability to manage multiple priorities and determine which work requires immediate attention.
• Ability to work as part of a team and contribute to Afni’s success

Shift

Full-time

EEO is the Law