Insurance Service Team Coach – Onsite Tucson

Afni, Inc.; Tucson (AZ); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Medical/dental/vision

401(k) with match

PTO & holidays

Tuition reimbursement

Culture of improvement

Job summary

Afni, Inc. in Tucson, AZ is seeking a Project Coach for Insurance Service to supervise a team of insurance service consultants and drive performance.

You’ll coach a group of 15+ specialists, provide ongoing feedback, and develop talent to meet service goals. This on-site role emphasizes accountability, collaboration, and continuous improvement within a fast-paced contact center environment, offering competitive pay and comprehensive benefits.

Qualifications

• Minimum of high school diploma and prior supervisory experience in a call center environment.
• Strong customer service background with ability to drive results for your team.
• Proven leadership capabilities and relationship-building skills.

Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15+ insurance sales specialists serving existing and prospective customers.
• Provide ongoing coaching, performance feedback, and development planning to improve results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Communicate expectations clearly and build effective working relationships across the organization.

Skills

Supervisory experience

Customer service

Leadership

Communication

Relationship-building

Education

High school diploma

Tools

Microsoft Office

Job description

Afni, Inc. in Tucson, AZ is seeking a Project Coach for Insurance Service to supervise a team of insurance service consultants and drive performance.

You’ll coach a group of 15+ specialists, provide ongoing feedback, and develop talent to meet service goals. This on-site role emphasizes accountability, collaboration, and continuous improvement within a fast-paced contact center environment, offering competitive pay and comprehensive benefits.