Project Coach - Insurance Services

Afni, Inc.; Tucson (AZ); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Medical/dental/vision

401(k) with match

PTO & holidays

Tuition reimbursement

Culture of improvement

Job summary

Afni, Inc. in Tucson, AZ is seeking a Project Coach for Insurance Service to supervise a team of insurance service consultants and drive performance.

You’ll coach a group of 15+ specialists, provide ongoing feedback, and develop talent to meet service goals. This on-site role emphasizes accountability, collaboration, and continuous improvement within a fast-paced contact center environment, offering competitive pay and comprehensive benefits.

Qualifications

• Minimum of high school diploma and prior supervisory experience in a call center environment.
• Strong customer service background with ability to drive results for your team.
• Proven leadership capabilities and relationship-building skills.

Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15+ insurance sales specialists serving existing and prospective customers.
• Provide ongoing coaching, performance feedback, and development planning to improve results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Communicate expectations clearly and build effective working relationships across the organization.

Skills

Supervisory experience

Customer service

Leadership

Communication

Relationship-building

Education

High school diploma

Tools

Microsoft Office

Job description

Position Purpose

The Project Coach for Insurance Service is responsible for supervising and developing a team of insurance service consultants. This role focuses on driving performance, building a motivated team, and fostering individual skill development.

*This position is on-site at our Tucson, AZ contact center*

Why Join Afni?

At Afni, we believe our people are our greatest competitive advantage. We’re committed to creating opportunities for growth, encouraging innovation, and empowering employees to make a meaningful impact on the business.

Description

Salary Range: $44,000 - $50,000

What We Offer

• Competitive compensation and a comprehensive benefits package
• Medical, dental, vision, and prescription coverage
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition reimbursement and professional development opportunities
• A collaborative culture focused on continuous improvement, accountability, and innovation

Essential Functions And Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance sales specialists serving existing and prospective customers.
• Provide ongoing coaching, performance feedback, and development planning to improve individual and team results.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management and peers to identify best practices and solve business challenges.
• Resolve employee and customer issues while balancing empathy, accountability, and business needs.
• Communicate expectations clearly and build effective working relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Effectively prioritize responsibilities and manage multiple priorities in a fast-paced environment.

Requirements

Minimum Job Requirements

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Strong customer service background with the ability to drive results for your team.
• Strong leadership and relationship-building skills.
• Working knowledge of Microsoft Office products.
• Problem-solving skills and a genuine desire to help people be successful.
• Ability to manage multiple priorities and determine which work requires immediate attention.
• Ability to work as part of a team and contribute to Afni’s success