Remote Insurance Services Team Leader & Coach

Afni, Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical, dental, vision, and Rx

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement and professional

development opportunities

Collaborative culture

Job summary

Afni, Inc. seeks a Project Coach for Insurance Services to supervise and develop a team of insurance service consultants. The role emphasizes coaching, performance management, and driving outcomes for existing customers.

This is a remote opportunity available to multiple US states, with potential on-site consideration for nearby Tucson, AZ due to a 60-mile radius clause. The ideal candidate brings strong supervisory experience in call centers, excellent customer service, and proficiency with

Qualifications

• Supervisory experience in a call center environment.
• Demonstrated ability to drive results through coaching and development.

Responsibilities

• Maximize team potential by coaching and developing employees to achieve performance goals.
• Supervise a team of 15 or more insurance service specialists serving existing customers.
• Provide ongoing coaching, performance feedback, and development planning.
• Identify performance gaps and implement improvement strategies.
• Use performance metrics and business goals to drive team results.
• Partner with management to identify best practices and solve business challenges.
• Resolve employee and customer issues with empathy and accountability.
• Communicate expectations clearly and build relationships across the organization.
• Manage time off, payroll adjustments, schedule adherence, and performance metrics.
• Prioritize responsibilities in a fast-paced environment.

Skills

Coaching

Team leadership

Customer service

Call center experience

Performance management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Afni, Inc. seeks a Project Coach for Insurance Services to supervise and develop a team of insurance service consultants. The role emphasizes coaching, performance management, and driving outcomes for existing customers.

This is a remote opportunity available to multiple US states, with potential on-site consideration for nearby Tucson, AZ due to a 60-mile radius clause. The ideal candidate brings strong supervisory experience in call centers, excellent customer service, and proficiency with