Virtual Health Tech Support Tier 1 (24/7)

Piedmont; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Piedmont Healthcare seeks an IS Field Services Analyst in Atlanta to plan, install and support virtual health applications, devices and peripherals across the organization. This role communicates with end users to determine needs and delivers basic training on hardware and software.

Responsibilities include providing Tier 1 on-call support in a 24/7 environment, diagnosing and resolving issues, and ensuring patient safety and access to outpatient care through reliable technology.

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS Field Services experience required.

Responsibilities

• Plan, install, and support virtual health applications, devices and peripherals.
• Provide Tier 1 on-call support in a 24 x 7 environment; diagnose hardware and software issues.
• Communicate with end users to determine needs and provide basic training.

Education

GED

Associate's Degree in IT or related field

Job description

Piedmont Healthcare seeks an IS Field Services Analyst in Atlanta to plan, install and support virtual health applications, devices and peripherals across the organization. This role communicates with end users to determine needs and delivers basic training on hardware and software.

Responsibilities include providing Tier 1 on-call support in a 24/7 environment, diagnosing and resolving issues, and ensuring patient safety and access to outpatient care through reliable technology.