Virtual Health Support Tech

Piedmont; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Piedmont Healthcare seeks an IS Field Services Analyst in Atlanta to plan, install and support virtual health applications, devices and peripherals across the organization. This role communicates with end users to determine needs and delivers basic training on hardware and software.

Responsibilities include providing Tier 1 on-call support in a 24/7 environment, diagnosing and resolving issues, and ensuring patient safety and access to outpatient care through reliable technology.

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree in IT-related field preferred.
• 1 year of IS Field Services experience required.

Responsibilities

• Plan, install, and support virtual health applications, devices and peripherals.
• Provide Tier 1 on-call support in a 24 x 7 environment; diagnose hardware and software issues.
• Communicate with end users to determine needs and provide basic training.

Education

GED

Associate's Degree in IT or related field

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Healthcare Corporate