Virtual Health Support Tech

Piedmont-Healthcare; Atlanta (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

Piedmont Healthcare is seeking an IS Field Services technician to support telehealth initiatives in Atlanta. You will perform analytical and administrative work in planning, installing, and supporting virtual health applications, devices, and peripherals.

The role requires good communication with end users, providing basic training, and Tier 1 on-call support in a 24x7 environment to ensure patient access and system reliability.

Qualifications

• GED is required for the role.
• Associate degree in an IT-related field is preferred.
• 1 year of IS Field Services experience is required.

Responsibilities

• Provide Tier 1 on-call technical support 24x7, resolving hardware and software issues.
• Plan, install and support virtual health applications, devices and peripherals.
• Communicate with end users to determine needs, schedule work, and provide basic training.

Skills

Tier 1 support

Remote troubleshooting

Hardware diagnostics

End-user training

Education

GED

Associate degree in IT (preferred)

Job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate