Telehealth Tech Support Specialist

Piedmont-Healthcare; Atlanta (GA); On-site; USD 42,000 - 70,000; Full time

Job summary

Piedmont Healthcare is seeking an IS Field Services technician to support telehealth initiatives in Atlanta. You will perform analytical and administrative work in planning, installing, and supporting virtual health applications, devices, and peripherals.

The role requires good communication with end users, providing basic training, and Tier 1 on-call support in a 24x7 environment to ensure patient access and system reliability.

Qualifications

• GED is required for the role.
• Associate degree in an IT-related field is preferred.
• 1 year of IS Field Services experience is required.

Responsibilities

• Provide Tier 1 on-call technical support 24x7, resolving hardware and software issues.
• Plan, install and support virtual health applications, devices and peripherals.
• Communicate with end users to determine needs, schedule work, and provide basic training.

Skills

Tier 1 support

Remote troubleshooting

Hardware diagnostics

End-user training

Education

GED

Associate degree in IT (preferred)

Job description

Piedmont Healthcare is seeking an IS Field Services technician to support telehealth initiatives in Atlanta. You will perform analytical and administrative work in planning, installing, and supporting virtual health applications, devices, and peripherals.

The role requires good communication with end users, providing basic training, and Tier 1 on-call support in a 24x7 environment to ensure patient access and system reliability.