Epic IS Service Center Tech - Tier 2 Support

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Piedmont Healthcare Inc. is seeking a Tier 2 IS Service Center specialist to triage clinical application issues and support users in real time. You will differentiate software, hardware, and network problems and escalate when needed, documenting steps and resolutions in the ticketing system.

The role emphasizes Epic knowledge, training for end users, and expansion of knowledge bases to improve service quality across Piedmont's clinical applications.

Qualifications

• Requires a high school diploma or GED.
• 3 years of experience in a hospital or healthcare system environment with experience supporting, advising or teaching users regarding the proper use of healthcare applications.

Responsibilities

• Triage of all Tier 2 clinical calls at the IS Service Center.
• Differentiate between software, hardware, or network issues and escalate as needed.
• Record issue details and resolutions in the ticketing system; contribute to knowledge base improvements.

Skills

Epic knowledge

User training

Education

H.S. Diploma or GED

Tools

Epic software

Job description

Piedmont Healthcare Inc. is seeking a Tier 2 IS Service Center specialist to triage clinical application issues and support users in real time. You will differentiate software, hardware, and network problems and escalate when needed, documenting steps and resolutions in the ticketing system.

The role emphasizes Epic knowledge, training for end users, and expansion of knowledge bases to improve service quality across Piedmont's clinical applications.