Virtual Guest Relations Coordinator - $21.00/hr

MVC Orlando Telesales; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development

Job summary

Marriott Vacations Worldwide in Orlando is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, providing Concierge-style services for promotional vacation packages.

The role emphasizes guest communication by phone and in person, information about property amenities, and addressing special needs promptly while maintaining company standards.

Qualifications

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions.
• Identifies special customer needs and arranges fulfillment upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.
• Welcomes guests and anticipates and addresses their needs.
• Excellent written and verbal communication skills.

Responsibilities

• Communicates with preview tour customer via telephone before arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides information about property amenities.
• Engages customers about stay, services, and attractions.
• Identifies and fulfills special guest needs on arrival.
• Addresses service needs professionally and promptly.
• Welcomes guests and ensures company standards are met.

Skills

Excellent written communication

Verbal communication

Guest services orientation

Job description

Preferred Qualifications:Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.Prior administrative experience in a remote or hybrid work environment preferred but not required.Are you looking for a place where meaningful moments are made together?We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit eligibility will vary by positionAs a Coordinator Customer Relations, a typical day will include:Communicates with preview tour customer via telephone before their scheduled arrival and tour date.You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.Provides detailed information about property amenities.Engages customers in conversation regarding their stay, property services, and area attractions/offerings.Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.Addresses customers' service needs in a professional, positive, and timely manner.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.Always follow company policies and safety procedures.To Become a Coordinator Customer Relations:Available to work a flexible schedule to include weekends and holidays.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.