Virtual Guest Relations Coordinator - $21.00/hr

Marriott Ownership Resorts, Inc.; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist in creating memorable vacation experiences for our guests. You will communicate with customers ahead of their visit, provide concierge-style services, and ensure all guest needs are addressed promptly and professionally.

Working with us means being part of a team dedicated to enhancing the guest experience through exceptional service.

Qualifications

• Prior administrative experience in a remote or hybrid work environment preferred.
• Available to work weekends and holidays.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with preview tour customers before their arrival.
• Offer Concierge-style services to guests.
• Provide detailed information about property amenities.
• Engage customers regarding their stay and local attractions.
• Identify and fulfill special customer needs.
• Address customers' service needs professionally.

Skills

Customer Service

Communication Skills

Flexible Schedule

Job description

Preferred Qualifications: Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina. Prior administrative experience in a remote or hybrid work environment preferred but not required.

As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.
• Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

Requirements

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members