Guest Relations Coordinator - Ocean Watch

Marriott's OceanWatch at Grande Dunes; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Myrtle Beach to assist Owners and guests with experiences and events that create memorable vacation memories. The role emphasizes concierge-style service, property information, and proactive guest engagement.

The position requires excellent communication skills, a friendly, professional demeanor, and availability to work a flexible schedule including weekends and holidays.

Qualifications

• Excellent written and verbal communication skills.
• Ability to interact with guests professionally and promptly.
• Flexible schedule including weekends and holidays.

Responsibilities

• Communicates with guests by phone and in person to assist with stay arrangements.
• Provides concierge-style services and information about property amenities and local attractions.
• Identifies guest needs and ensures timely fulfillment upon arrival.
• Greets guests and maintains a professional and positive service mindset.
• Adheres to company policies and safety procedures.

Skills

Communication skills

Guest services

Phone etiquette

Concierge services

Job description

Are you looking for a place where meaningful moments are made together?We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Relations Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development Opportunities*Benefit eligibility will vary by positionAs a Guest Relations Coordinator, a typical day will include:Communicates with preview tour customer via telephone before their scheduled arrival and tour date.You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.Provides detailed information about property amenities.Engages customers in conversation regarding their stay, property services, and area attractions/offerings.Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.Addresses customers' service needs in a professional, positive, and timely manner.Guest Experience and Company StandardsWelcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.Always follow company policies and safety procedures.To Become a Guest Relations Coordinator:Available to work a flexible schedule to include weekends and holidays.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.#LI-AM1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.