Guest Relations Coordinator - Ocean Watch

Marriott Ownership Resorts, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K opportunities

Travel discounts

Credit Union membership

Tuition reimbursement

Counseling & family support

Growth and development opportunities

Job summary

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator to assist Owners and guests with experiences and events that create memorable vacation moments. You will provide concierge-style services, share detailed information about property amenities, and engage guests to ensure their stay meets company standards.

The role requires excellent communication, flexibility to work weekends/holidays, and a professional, positive approach.

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests staying on promotional vacation packages.
• Provides information about property amenities and area attractions.
• Addresses guests' service needs in a professional, timely manner.
• Welcomes and greets guests and anticipates their needs.
• Maintains Marriott standards and safety procedures.

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Guest Relations Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
• Benefit eligibility will vary by position

As a Guest Relations Coordinator, a typical day will include:

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.
• Guest Experience and Company Standards
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Guest Relations Coordinator:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Our associates want more than fulfilling work.

Like our Owners, Members and guests around the world, they want fulfilling lives.

Vacations expand our world to new places, new possibilities, new connections.

Along the way, they help us discover our best selves.

Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.

While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

20,000+ Associates worldwide

Vacation Ownership

7 Iconic Brands

Approximately 120 Vacation Ownership Resorts

700,000+ Owner families

90%+ Guest satisfaction score

Exchange & Third-Party Management

More than 3,200 affiliated resorts in over 90 countries and territories

Approximately 1.6 million exchange network members