Retention & Outcomes Specialist

Equus; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Equus Workforce Solutions in Dallas is seeking a dedicated Workforce Counselor to support job seekers and employers, guiding participants through post-employment follow-up, credential verification, and job placement goals.

You will monitor progress, coordinate with training providers and employers, and document outcomes in WorkInTexas and related systems, helping clients overcome barriers and achieve sustainable employment.

Qualifications

• Minimum High School graduate or GED recipient. Prefer Associates Degree or equivalent certificate in Business or Human Resource work from an accredited university or college. Will consider minimum of four (4) years equivalent work experience in related field in lieu of Associates Degree or equivalent certificate.
• Understanding of daily workforce center operations required.
• Knowledge and experience in interviewing and employment counseling preferred.
• Skill in solving employment-related problems preferred.
• General knowledge of public employment and training programs required.
• Understanding and awareness of the needs of disadvantaged individuals and other persons who face barriers to employment required.
• Understanding of techniques for developing jobs in the public and private sectors preferred.
• Ability to understand yearly business quarters as it relates to retention and how it can be obtained.
• Working knowledge of workforce center programs (WIOA, TANF, NCP, SNAP).
• Ability to navigate through computer programs to enter required information (Micro Office, TWIST, TWC Mainframe, and WIT).
• Ability to interact with team members, sharing responsibility to accomplish common goals and objectives.
• Ability to keep accurate statistical records required.
• Strong verbal and written communication skills required.

Responsibilities

• Maintain monthly contact with customers for 12 months after program exit to assess employment status and satisfaction.
• Monitor progress and provide follow-up services to support job placement.
• Follow up with training providers and employers to obtain credentials and job placement information.
• Create and run reports (Retention, Earnings, Credential, and Entered Employment).
• Navigate through the TWC mainframe to locate client wages as needed.
• Identify training opportunities for job placed individuals to move into new positions.
• Assist customers in developing networking skills and provide referrals to community resources.
• Document all follow-up services, contacts, and outcomes accurately in WorkInTexas.
• Perform performance outreach activities to address the needs of WIOA.
• Research the number of customer exits by screening data through WorkInTexas reports and update performance data.
• Prepare reports on follow-up engagement and outcomes for leadership and external stakeholders

Skills

Interviewing

Employment counseling

Verbal & written comms

Education

High School diploma or GED

Associate degree preferred

Tools

TWIST

TWC Mainframe

WorkInTexas

Job description

Equus Workforce Solutions in Dallas is seeking a dedicated Workforce Counselor to support job seekers and employers, guiding participants through post-employment follow-up, credential verification, and job placement goals.

You will monitor progress, coordinate with training providers and employers, and document outcomes in WorkInTexas and related systems, helping clients overcome barriers and achieve sustainable employment.