Virtual Customer Care Associate

TurboTax; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking enthusiastic Customer Service Representatives to assist customers with TurboTax products. Enjoy flexible work hours, competitive pay of $18.50 per hour, plus additional bonuses for certification and work hours over special periods. No accounting background is required, just a passion for helping others.

Benefits

$5.00 per hour Turbo Bonus Boost

$310 Certification bonus

Flexible work schedule

Qualifications

• No specific accounting background needed.
• Ability to understand customer needs and deliver excellent service.

Responsibilities

• Assist TurboTax customers with questions about products and tax return software.
• Drive innovation and deliver excellent service.

Skills

Strong communication skills

Enthusiasm and eagerness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background needed; enthusiasm and eagerness to learn are key
• Strong communication skills to assist customers clearly and empathetically
• Ability to understand customer needs, drive innovation, and deliver excellent service