Customer Service Associate I (Remote) March Lewisville, TX Class

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in mortgage services is seeking dedicated individuals for a dynamic customer service role. This exciting opportunity involves handling inbound and outbound calls, assisting customers with their mortgage inquiries, and providing valuable information about services. With comprehensive training and the chance for career advancement through an in-house program, this role offers a pathway to grow your career while making a meaningful impact on customers' experiences. If you are passionate about helping others and thrive in a fast-paced environment, this position could be the perfect fit for you.

Benefits

Hourly Rate of $17.00

Monthly Bonuses

Comprehensive Paid Virtual Training

Tuition Reimbursement

Flexible Spending Accounts

Career Advancement Opportunities

Qualifications

• 6 months of customer service experience required.
• Experience in a call center is a plus.

Responsibilities

• Handle 40-50 inbound and outbound calls daily.
• Assist customers with payment options and mortgage information.

Skills

Customer Service Skills

Problem-Solving Abilities

Attention to Detail

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Customer Relationship Management (CRM) Software

Job description

Employer Industry: Mortgage Services

Why consider this job opportunity:

1. Hourly rate of $17.00, with eligibility for monthly bonuses and incentive rewards
2. Comprehensive 6-week paid virtual training, with equipment provided
3. Team member mortgage loan program and down payment assistance program
4. Tuition reimbursement and student debt repayment program
5. Flexible spending accounts for eligible childcare expenses
6. Opportunities for career advancement through the in-house Cooper Climbers program

What to Expect (Job Responsibilities):

1. Handle 40-50 inbound and outbound calls daily
2. Assist customers with payment options, escrow items, and general mortgage information
3. Explain Mr. Cooper customer benefits, including Paperless, Mobile App, Web, and IVR services
4. Provide assistance to customers who are 30 days or less due on their mortgage payment
5. Collaborate with team members to enhance customer service experiences

What is Required (Qualifications):

1. Minimum of 6 months of customer service experience
2. Call center experience is a plus
3. Must reside within 60 miles of the office location
4. Attendance is required for the first 90 days of training
5. Availability to work during operational hours: Monday - Thursday 7 am – 8 pm; Friday 7 am - 7 pm; and Saturday 8 am - 12 pm

How to Stand Out (Preferred Qualifications):

1. Experience in a customer service role within the mortgage or financial services industry
2. Bilingual skills to assist a diverse clientele
3. Strong problem-solving abilities and attention to detail
4. Proficiency in using customer relationship management (CRM) software
5. Ability to thrive in a fast-paced call center environment