Virtual Customer Care Associate

TurboTax; Sioux Falls (SD); Remote; Full time

Job summary

Join TurboTax as a Customer Service Representative, helping customers navigate their tax needs. Enjoy a flexible schedule while earning $18.50 per hour, plus bonuses for certification. No prior tax experience is necessary; strong communication skills and eagerness to learn are key.

Benefits

Flexibility in Scheduling

Certification Bonuses

Turbo Bonus Boost during peak periods

Qualifications

• Strong communication skills are essential.
• Enthusiastic individuals eager to learn sought.
• Ability to understand customer needs and deliver service.

Responsibilities

• Assist customers with TurboTax products and software.
• Handle questions about downloading, logging in, and filing.
• Provide ongoing support during the certification process.

Skills

Communication Skills

Customer Service

Eagerness to Learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common queries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. We provide ongoing support for all your needs.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in the certification process as a TurboTax Product Expert³.
• The certification process lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.